Dusk On The Water East Coast Sunset Professional Photo | Beach Realtor Gift | Coastal Home, Office Decor

Frequently Asked Questions

Sizing details

After your purchase, you'll receive instant access to your files in the following size ratios:

1:1 ratio:
Inches: 5x5 | 8x8 | 12x12 | 16x16 | 20x20

2:3 ratio:
Inches: 4x6 | 6x9 | 8x12 | 10x15 | 12x18 | 16x24 | 20x30 | 24X36

3:4 ratio:
Inches: 6x8 | 9x12 | 12x16 | 15x20 | 18x24

4:5 ratio:
Inches: 4x5 | 8x10 | 12x15 | 16x20

ISO (International) ratio:
A6 | A5 | A4 | A3 | A2 | A1 | 5x7

11x14:
Inches: 11x14

US Letter:
Inches: 8.5x11

ART PRINTS:

2:3 ratio:
Inches: 4x6 | 6x9 | 8x12 | 10x15 | 12x18 | 16x24

3:4 ratio for printing:
Inches: 6x8 | 9x12 | 12x16 | 15x20 | 18x24

4:5 ratio for printing:
Inches: 4x5 | 8x10 | 12x15 | 16x20

ISO (International) ratio:
A6 | A5 | A4 | A3 | A2 | A1 | 5x7

11x14 for printing:
Inches: 11x14

How Do I Access My Digital Download?

After your purchase, you will immediately receive a link to download your prints. If you miss this, you can also access your file from the "Purchases and Reviews" section of your profile under the "Your Account" drop-down menu. Next to your order, select "Download Files."

There are no limits to how many times you can download a file. If the transaction hasn't been canceled or removed, you can always access the files on your Purchases page. However, we recommend downloading your files and saving them to your device immediately after purchase.

If payment is still processing, the "Download Files" button will be grey.

If files still won't open, try a different browser or check for zip file compatibility.

My download was just a zip file or a PDF document with a link. What do I do next?

Due to size limitations on Etsy downloads, your files will sometimes be delivered via a zip file. In this case, simply download the zip file and locate it in your "Downloads" on your device. Click on the zip file and your device should "unzip it," revealing the subfolders with your files in them.

For editable files or larger files, you will receive a PDF file with a link to Canva (where you can make changes to editable documents and download them there) or Dropbox (where you can download your larger files). This ensures you receive the highest quality prints. Please note that you will not need a Canva or Dropbox account to access your files in those instances. The links provided should take you straight to your files.

Helpful File Sizing Information

1.) Our files are sized at the largest size for each ratio (i.e. 24x36 for 2:3, 18x24 for 3:4, 24x30 for 4:5, and so on). This preserves image quality if you scale down to a smaller size in that ratio. We include a wall art "Size Guide" (a PDF) with each purchase to assist our customers in finding their desired size.


2.) Our files are intentionally sized slightly larger (0.25 in. all around) than their listed dimensions to include built-in bleed for edge-to-edge printing. If you're printing your files at home, you can trim the excess yourself. If you're using a local or online print shop, they can handle that for you.We also include two files without any bleed in the following ratios: 4:5 and US Letter.

Help! My payment went through, but my download isn't working.

If you click on the "Download Files" and nothing appears to happen, here are a few things to try:

1.) Try a different web browser.
2.) Disable any blockers or add-ons (such as ad blockers, etc.) you might have installed.
3.) Clear your cookies, then try again.

Please note: If you have a firewall installed, you will need to disable it to download your files.

If you're able to download for files but your device tells you the files are corrupted, please delete the files and try downloading them again.

If you're unable to open the zip folder containing your files, please check your device for zip file compatibility.

If you cannot find a solution, please reach out to us and we'll try to troubleshoot it together.

I used Apple Pay for my purchase and can't find my purchase. Help!

If this occurs you probably selected the "Hide My Email" option during the transaction. This creates a unique and random email address to use for apps/websites. Though it keeps your email address private, it means you might have issues receiving the automated purchase confirmation email from Etsy that contains a link to your download.

To get around this, try logging in to Etsy via a web browser (not the Etsy app) and head to the purchases page. You should be able to download your files from there.

If all else fails, please reach out and we can email them to you.

How do I print my files purchased from The Lovely Sort Paperie?

For wall art, print at 100% scale on matte or fine art paper. For invitations, print on invitation card stock. For organizational materials, print on high quality printer paper.

You may print your files:
1.) At home, with a high-quality printer.
2.) At a local print shop, such as Staples, FedEx, etc.
3.) Through an online printing service, such as Printful, Vistaprint, etc.

FILE FORMATS/PRINTING DISCLAIMER

Digital files are provided in the formats listed in each product description (such as PDF or high-resolution JPG).

Please Note:
Colors may vary due to monitor settings and printer differences
Final print quality depends on your printer, paper, and print settings
We are not responsible for printing errors made by third party printers.

Where can I find the frames you used in your listing pictures?

The frames used in our listing pictures aren't actually physical frames, but rather, digital mockups.

However, a few of our favorite places to find frames are:
-Hobby Lobby
-Michaels
-Home Goods
-TJ Maxx
-Marshalls
-Amazon

Do you allow commercial use of your designs?

All designs by The Lovely Sort Paperie are for personal use only. You may not use, share, distribute, alter, or reproduce for commercial use or resale in any manner.

Any unauthorized commercial use or editing is a copyright infringement.

Cancellations and Refunds Policy / Copyright and Liability Disclaimers

CANCELLATION & REFUNDS POLICY
Digital files are available for download immediately after purchase. As such, all sales are final and we are not able to issue refunds or allow cancellations. If you have an issue with your files, please reach out to us as soon as possible and ler's address it together. Your satisfaction is our top priority!

LIABILITY DISCLAIMER
Digital products are provided “as is.” We are not responsible for any damages, losses, or issues arising from the use of our products beyond the purchase price.

COPYRIGHT & OWNERSHIP DISCLAIMER
All designs, artwork, and content are the intellectual property of The Lovely Sort Paperie and are protected by copyright law. Purchasing a digital file does not transfer copyright ownership.